Frequently Asked Questions

Review clear details on placing orders, shipping, warranty terms, and parcel returns.

1. 1

   how to choose the right tea for an evening routine

   Choose blends based on linden blossom, chamomile, or lemon balm, with no added theine or caffeine. These botanicals provide a warm, gentle aroma for the end of the day. Complete details for each ingredient are displayed directly on the pack.

2. 2

   what our herbal blends contain

   The blends contain exclusively dried flowers, whole leaves, and finely cut dried fruits. We do not add preservatives, chemical flavorings, colorings, or anti-caking agents. Each plant species is listed on the product label.

3. 3

   how to store tea properly after opening

   Keep the blend in its original zip pouch or transfer it to a ceramic or amber glass jar. It is important to keep the container away from direct sunlight and heat sources. Reseal the pouch firmly after each use.

4. 4

   what payment methods are available for orders

   You can pay cash on delivery directly to the courier when receiving the parcel. We also offer the option to pay via bank transfer prior to dispatch. We do not request or process card data on this website.

5. 5

   how delivery to an apartment works

   The courier delivers the parcel directly to the address specified in the order, regardless of the floor or whether there is an elevator. Orders placed on working days before 14:30 are prepared the same day. You will receive a tracking number for your parcel.

6. 6

   how the product return process works

   You have thirty days from receipt to return unused products in their original, intact, and sealed packaging. The return shipping fee is covered by the customer. Refunds are issued to the specified bank account after inspecting the condition of the bags.