CeaiBotanicaOur 30-day guarantee
Order with confidence from CeaiBotanica. If you wish to return the sealed product within 30 days, we will refund the purchase price.
The promise
You have the right to return products within 30 days of receipt, with no explanation required. Refunds are issued to your account within 3 business days of receiving the returned parcel.
30-day returns
No explanation required, even if you simply changed your mind.
Insured delivery
Parcel damaged in transit or lost by the courier? We will send a replacement at no extra charge or refund your payment in full.
Secure payment
Pay cash on delivery or by bank transfer: no unexpected charges and no storage of banking details.
How to claim
- Start your request by sending a message to [email protected] with your order number.
- We will provide return instructions and a return code within one business day.
- Hand the parcel to the courier; we process the refund and send confirmation as soon as the items arrive.
Detailed terms can be found in the Returns policy and Delivery terms sections.