CeaiBotanicaShipping & Delivery
Every package from CeaiBotanica is carefully packed and handed to the courier with tracking included. Here you will find details on shipping, rates, and the next steps to take if delays, loss, or damage occur.
1. Order processing time
Orders placed before 14:30 on a business day ship the same day. Orders placed after this time, on weekends, or on public holidays dispatch on the next business day. You will receive an order confirmation email immediately after checkout and a shipping email with your tracking number once your package is on its way.
2. Checking order status
- Open the email or text message received upon dispatch and click the tracking link.
- Or visit the Track Order page and enter your order ID.
- Tracking updates appear once the courier scans the package, usually within 24 hours of handoff.
- Delivery status updates at each transit point until it reaches its destination.
3. Estimated delivery times
Delivery times are calculated in business days from shipment and are estimates, not guaranteed dates. In remote areas, delivery may take 1-2 additional days.
| Region | Estimated delivery time |
|---|---|
| Romania | 2-5 business days |
| Other destinations | Calculated at the final checkout step, before payment |
4. Shipping and handling costs
Free standard shipping on orders of at least 180 lei in Romania; for smaller amounts, the delivery fee is 19 lei. The exact shipping cost for your address is shown at the final step, before placing your order.
5. International shipping
For shipments outside Romania, shipping costs and delivery times appear at checkout. Customs and import taxes are determined by the destination country and are the recipient's responsibility. Any package refused at customs is treated as a return.
6. Lost, stolen, or transit-damaged packages
6.1 Damaged
Inspect the package upon delivery. If the packaging or contents are damaged, take photos of everything and email us at [email protected] within 48 hours. We will send a free replacement or issue a full refund; the damaged item does not need to be returned unless we explicitly request it.
6.2 Lost
If the tracking status shows no movement for 5 business days, send us your order number. We will open an inquiry with the carrier and either reship the package or issue a full refund, per your choice, within 10 business days of your request.
6.3 Status shows delivered, but package was not received
First check with household members, neighbors, or your local post office, then contact us within 3 days of delivery confirmation. We will open an investigation with the courier and keep you informed until the matter is resolved.
7. Questions about this policy
You can email us at [email protected] or call +40 592 331 329 during Mon-Fri 10:00 - 18:45. We respond within one business day.
- Merchant
- Botanica Traditii S.R.L.
- Registered address
- Str. Baba Novac nr. 19, 900366 Constanța, România
- [email protected]
- Phone
- +40 592 331 329